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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Fantastic Team Building Ideas to Do with your Call Center Team this Christmas

Fantastic Team Building Ideas to Do with your Call Center Team this Christmas

Christmas is a season when we share our time with others and get together, it is a great opportunity to create bonds in your team. An engaged team is more effective and as we always say, happy employees equal to happy clients.

Why Santa has a Great Customer Service

Why Santa has a Great Customer Service

It’s Christmas season, the most wonderful time of the year. And every kid is hoping with excitement to get a Christmas present from Santa Claus. There are many things we can learn from him, from his kindness to his customer service.

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The Useful Guide to Write Thank you Messages for your Agents

The Useful Guide to Write Thank you Messages for your Agents

This is a season to thank all people that have contributed to our teams, service and company.

Reasons Why Contact Center Outsourcing Relationships Can Fail

Reasons Why Contact Center Outsourcing Relationships Can Fail

Outsourcing relationships help businesses to stay competitive in the market, help them focus on their primary functions and allows them to keep the growth coming, just to mention some of the benefits.

International Business Students from PLNU Visit CCSI Otay Center

International Business Students from PLNU Visit CCSI Otay Center

On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region.

10 Most Common Causes of Contact Center Agent Burnout

10 Most Common Causes of Contact Center Agent Burnout

A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance.

USMCA Agreement Benefits the Nearshore Industry in Mexico

USMCA Agreement Benefits the Nearshore Industry in Mexico

 Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico.

How To Create A Culture Of Honesty In The Contact Center Workplace

How To Create A Culture Of Honesty In The Contact Center Workplace

Many times, we have talked about the importance of a good work atmosphere in the contact center workplace. It’s necessary to identify what things can affect the workplace you want to create.