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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!

CCSI Opening a New Baja Center at Bit Center Tijuana

CCSI Opening a New Baja Center at Bit Center Tijuana

CCSI is happy to announce we are opening a new facility in Baja. Call Center Services International has had fast growth during the last years. Just in 2018, we closed 12 new clients, companies that want to expand their operations to Mexico. But not only that, our current clients are growing their nearshore operations

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CCSI is ISO 20000 certified, How that benefits your Contact Center?

CCSI is ISO 20000 certified, How that benefits your Contact Center?

ISO/IEC 20000-1:2011 is a service management system (SMS) standard.
It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems.

Celebrating CCSI’s 11 Years of Growth

Celebrating CCSI’s 11 Years of Growth

This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years.

Why U.S. Contact Centers Should Have Bilingual Agents

Why U.S. Contact Centers Should Have Bilingual Agents

It can sound obvious to say that having bilingual people in your team is a plus for your business. But, have you noticed the impact that having a contact center bilingual English-Spanish team can have?

Hire The Right Contact Center Agents: Important Agent Skills & Qualities

Hire The Right Contact Center Agents: Important Agent Skills & Qualities

The hiring process is one of the most important in a contact center. Why? Call Center Agents are the ones that talk with our customers live and action, many times they are who listens to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on.

Let’s Meet At The RMA International Conference 2019

Let’s Meet At The RMA International Conference 2019

Do you want to reduce your Debt Collection operational expenses and increase recoveries at the same time? If so, let's meet at the RMA International Conference (Booth #310) in Las Vegas, February 5th to 7th to discuss a Nearshore Mexico Collections workforce option.

5 Best CCSI’s Contact Center Articles of 2018

5 Best CCSI’s Contact Center Articles of 2018

First of all, we want to thank all our readers and followers and we hope we have help you improve in one or several aspects of your contact center.