Customer Service Solutions

CUSTOMER SERVICE CALL CENTER

NEARSHORE CUSTOMER SERVICE SOLUTIONS

Call Center Services International (CCSI) provides nearshore call center solutions for your contact center needs. This is not traditional customer service outsourcing, since your satellite facility becomes an extension of your existing operation and is managed by your U.S. team as part of the overall call center customer service representative workforce strategy.


CCSI provides two types of programs, traditional brick-and-mortar and call center work from home, that will make establishing a Nearshore Customer Service Contact Center in Mexico quick and easy. Our proven system will virtually guarantee your success.


Our contact center services cover all the administrative needs for “Doing Business In Mexico”, so your team can focus 100% on integrating and managing your Mexico Nearshore Center. CCSI will successfully establish your Customer Service Center based on your requirements (customer service agent skill sets, infrastructure, and technology) and fully administer the operation utilizing our HR, Accounting, IT, and Management Support personnel, at globally competitive customer service outsourcing pricing.

CUSTOMER SERVICE SOLUTIONS

Our agent's field of expertise:

Inbound Call Center Services

  • Bilingual Technical Support Representatives
  • Lead Management
  • Order Processing
  • 24/7 Customer Service
  • Customer Care & Customer Support

Outbound Call Center Services

  • Sales Campaigns
  • Lead Generation
  • Survey Calls

Back Office Processes

Key advantages of our call center outsourcing services:

  • World-Class Facilities and IT Infrastructure

  • Call Center in Mexico located minutes from San Diego, California

  • Reduced Overhead & Labor Costs by 50%

  • Professional, Bilingual, Bicultural, and Motivated Call Center Agents

  • Abundant and Skilled Call Center Representatives

EXPAND YOUR CONTACT CENTER & IMPROVE YOUR CUSTOMER EXPERIENCE

Improve your service levels with experienced bilingual call center agents by expanding your contact center operation in Mexico.

EXPAND YOUR CONTACT CENTER & IMPROVE YOUR CUSTOMER EXPERIENCE

Mexico City & Baja have unique advantages for a contact center, such as low wages and an abundant recruitment pool.

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AICPA SOC
HIPPA
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ACA
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